IT Manager

Minimum required skills and qualifications:

• Bachelor’s degree or equivalent
  
• Minimum 8 years’ experience in the filed
• Knowledge and experience in Microsoft 365 mail system
• Administrative and functional knowledge of Microsoft Dynamics NAV 2017/ Microsoft Dynamics 365 
• Experience in managing FortiGate firewall 
• Experience in marine IT field will be an advantage
• Experience in system evaluation and system implementation
• Administrative knowledge in Microsoft Windows environment
• Knowledge in Cybersecurity and email security  
• Knowledge in VMware & ability to manage IT infrastructure

Essential Duties & Responsibilities:

• Responsible for planning and executing right IT policy and strategy for the company.
• Align IT objective and programs to company objectives and strategies. Consolidate the IT process across the Company by performing the process mapping for functional process of various departments. 
• Define, update, and implement various IT strategies and policies for the company and vision for the department and audit the same.
• Perform regular checks on critical systems and overall IT performance against desired output.
• Provide administrative, functional and user support for the ERP system (MS Dynamics 2017 on-prem installation) 
• Provide administrative and user support for the BI solution (BI4 Dynamics) used by the company.
• Manage the Patch Management solution (ManageEngine Patch Manager) and make sure that the software used by the company is updated regularly for the crucial and important updates.
• Schedule and Manage data backup from the file/database servers on regular basis as per the IT policy with the assistance of the system engineer, including Off-site backup for disaster recovery and risk management.
• Manage the inventory of updated Software License Ownership.
• Provide Technology assistance to Investor Relations & Corporate Communications Dept to manage and administer company website and provide necessary support to update the website.
• In cooperation with various departments, evaluate, select & purchase hardware/software and supervise the maintenance schedule for the company.
• Maintain the company’s telephone and communication systems.
• Respond on internal audits and implement corrective and preventive measures
• Responsible for IT Budget and control, feasibility studies on IT projects, Manage IT Projects.
• Responsible for confidentiality, integrity and security of data and develop and implement the database security policy.
• Recommend to Management on any changes to be adopted to meet Company Objective from time to time and implement the same with necessary approvals.
• Provide IT Management Service and Support for subsidiary companies 
• Evaluate, select, and purchase hardware/software for vessels managed by the company and do follow-up on onward delivery to vessel.
• Manage and maintain the computer and network systems onboard vessels. 
• Administrative support to the communication systems onboard the vessel (VSAT/ IOP/ FBB). 
• Manage the email security (Microsoft email security – Plan II) 
• Manage the end-point security using Microsoft EDR
• Manage SharePoint online (file sharing & intranet) and MS Team 
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.  Auditing of the successful and unsuccessful events and review of unsuccessful attempts to monitor any malicious attempts
• Perform regular file archival and purge as necessary
• Provide support per request from various sections.  Investigate user problems, identify the root cause, determine possible solutions, test, and implement solutions.
• Repair and recover from hardware or software failures.  Coordinate and communicate with impacted sections
• Perform periodical restoration test from various backup media as per IT Policy.
• Configuration and management of Firewalls, VPN and Antivirus System.
• Provide remote assistance to the Company managed vessels and branch offices
• Installation and Maintenance of Servers, Desktops, Laptops, printers, and company owned mobile devices.